IoT-LoRaWAN Terms of Use

IoT-LoRaWAN Services - End User License Agreement and User Conditions

By registering to IoT-LoRaWAN Services, accessible on the following URL:

You accept the following conditions:

COST OF SERVICE

Service is provided for devices registered in a fleet with a positive DC balance. DC is the Helium unit of cost. 1 DC is corresponding to 1 uplink message with a size under 24bytes (standard uplink). On top of this our service are consuming DCs for different activities defined above:

Definitions

Downlink communication - DCs can be consumed for uplink messages, per 24bytes

Duplicates - DCs can be consumed for duplicates uplink message (also called multi-buy or Duplicates)

Join Request - DCs can be consumed on every join request

Join Request Duplicates - DCs can be consumed on every duplicate of each Join Request

Join Accept- DCs can be consumed on every join accept

Device registration - DCs can be consumed by device insertion

Device activity - DCs can be consumed by active devices per day

Device inactivity - DCs can be consumed by inactive devices per day of inactivity

DC unit has a cost, this cost is subject to change. Price change does not impact the DCs you have in your wallet neither in a positive nor a negative way.

DCs consumed by any of the activities listed above are subject to change with prior notice of 1 month. The list of activities is subject to change, cost impact will imply prior notice of 1 month. Duplicates (or max_copies) is a parameter set by tenant, by default the value is 2, you can change it between 1 and 50.

Activity	Cost in DC units	Cost in US Dollars
Uplink Communication	1 DC for 24-byte packet	$0.0001 for 24-byte packet
Duplicates	1 DC for 24-byte packet	$0.0001 for 24-byte packet
Join Request	1 DC per Join Request	$0.0001 per Join Request
Join Accept	1 DC per Join Accept	$0.0001 per Join Accept
Downlink Communication	1 DC for 24-byte packet	$0.0001 for 24-byte packet
Device Inactivity	0 DC	$0

The DC cost is currently Fixed to $0.0001, $1 US Dollar per 10.000 DCs block. DCs are obtained in the registering to the service, 1000 DCs are offered. Customers can purchase DCs with a credit card. Tenants with 0 DC balance will have all the devices data stopped, and the data transferred during this period will be lost.

DEVICE DATA

Data transferred to one of our services can't be considered as personal or health or any kind of specific data. IoT Innovations Lab LLC as a connectivity provider do not offer specific protection to the data transported into our service coming from your devices.

As a device owner, it on your responsibility to provide the right level of protection to the data you transport. A LoRaWan Network Server (console) decrypts the device payload and processes it in clear text. As a result, the clear payload is processed, and traces of these processing can stay on the system, logs and databases. You may encrypt from end-to-end your payload to protect your device data privacy as a state-of-the-art recommendation.

In case you have a such special requirement for personal data protection or health data protection, we can propose dedicated instances of our service, isolated and secured at the expected level. Our cloud provider is certified for all kinds of data and custom services can be created for you. Contact us via email at contact@iot-lorawan.com

Data rate limitation can be applied to devices, it will not be below 800 messages in an hour, Join rate limit can also be activated with a value not below 60 in an hour. Devices above these limits are subject to deactivation.

Service legal information

Service provider

This service is provided by

IoT Innovation Labs LLC

PO Box 3486

San Jose, CA 95121, USA

Hosting services

Our services are hosted by Amazon Web Services in the USA (AWS us-west-2 region)

Applicable Legislation

The content of this website and all disputes related to its use are governed by the California, USA law. California, USA law is the only applicable jurisdiction.

This applies both to substance and form. The rules of conflicts of law are excluded in favor of full and unreserved application of the California, USA law.

About this service:

IoT Innovations Lab cannot guarantee the accuracy, completeness and suitability of the information and elements of the site with your professional or personal needs.

The liability of IoT Innovations Lab and entities representing the brand, for compensation of any kind of damage that may be caused by access to the information disseminated or by its use or non-use, by the misuse of the connection or by technical problems, is excluded to the limits permitted by law.

The information contained in this service is non-contractual and subject to change without notice.

Personal Data

During your browsing, you may be required to communicate business & personal information about yourself, which may be used to send you information about IoT Innovations Lab LLC and its services.

By registering to one of our services you provide business email and business contact information. As a B2B service this information is considered as business information. Business information and business contact use is only used for the purpose of the service you subscribed one and other IoT Innovations Lab LLC services.

In accordance with the general regulations on the protection of personal data (GDPR), you have, by proving your identity, a right of access, rectification, modification, deletion or portability of personal data concerning you.

You can also, for legitimate reasons, totally or partially oppose any processing of your data, or withdraw consent previously given.

To exercise your rights or for any question relating to our processing, please send us a message to contact@iot-lorawan.com

Data protection

Our website stores emails for sending messages via the contact form as well as the IP addresses necessary for statistics and legal needs.

We use third-party sites that may store your personal information (WordPress, Stripe, SMTP2Go) and libraries that may store your personal information (polyfill.io).

Under no circumstances will this data be used by IoT Innovations Lab LLC for marketing purposes on behalf of third parties, nor transmitted to third parties other than to provide you with service-related communications. IoT Innovations Lab LLC may use this information to contact you about service-related communications or to offer you products and services provided by IoT Innovations Lab LLC that may be of interest to you.

Cookies

Cookies are small files placed on the hard drive of an Internet user by the server of the site he is visiting. A cookie does not allow us to identify you but it records information relating to the navigation of your computer on our services. A cookie can therefore make it possible to recognize an Internet user, from one visit to another, to facilitate navigation, optimize the connection and personalize the use of the site.

The cookies on our site are only used for the proper functioning of the site as well as to make visit statistics. You can refuse the use of cookies by configuring the settings of your internet browser. However, we inform you that refusing cookies may make all or certain parts of the site unavailable.

Any configuration that you can undertake will be likely to modify your browsing on the Internet and your conditions of access to certain services requiring the use of Cookies. You can choose at any time to modify your wishes in terms of cookies.

Collected data usage

Comments, service requests, contact form content you create, as your associated IP address and browser metadata are collected. This is used for providing a response to you and to identify spam. This collected information will be stored for an unlimited duration. This information can be processed by third parties from spam detection and over email service providers.

Embedded content is used on these services, they can be libraries, digital content, third party services, when these contents are accessed, as a result it will be exactly like if you navigated directly to these websites in terms of data collection. Statistics and audience are collected for measuring the performance and the usage of our services. As part of this, we can collect your IP address to identify the single user and returning users. This can also be based on cookies or other technics and can be provided to third party services for this purpose.

Password reset is recording your IP address and sending you an email. This email will be processed by third party provider.

Account creation requires an email and will store you IP address. Email can't be modified; you need to create a service request for a such operation. Email will be proceeded by third party provider

Invoicing requires billing information including names, postal address, Taxes references; this information is stored for generating your invoices with an unlimited duration and is encrypted into our database. You can modify this information on your own.

Payment requires credit card information and collecting numerous data for securing the payment. IoT Innovations Lab LLC does not store or manipulate the credit card information. Only our Stripe partner manages this information. By creating your account in the platform, you agreed to collect this data, for the listed usages and other usages listed in the different chapters of these conditions.

Access to Services

IoT Innovations Lab LLC makes no guarantee on the operation of these services in an efficient and uninterrupted manner.

IoT Innovations Lab LLC reserves the right to modify, terminate, suspend, or discontinue at any time, for any reason and in its sole discretion, access to all or part of the site, including content, features, or availability rules without prior notice. As a courtesy, termination of services will be announced with 3 months of anticipation, to allow current users to find a similar service to relocate their devices.

Data related to device metadata are always available to be exported using the RESTAPI provided by Chirpstack LNS (LoRa Network Server).

At termination of the service, the Data Credits are lost, there is no refund of the DCs in wallet. Data Credits are not transferable either to any other helium services.

SLA

General considerations

Our service relies on the availability of the Helium Network infrastructure. Helium does not offer SLA for this infrastructure. Helium itself relies on the availability of the hotspot offering the coverage, by design, as a crowd-sourced network, there is no SLA, no guaranty of any kind for the offered coverage.

Consequently, SLA consideration is only concerning what IoT Innovations Lab LLC is directly operating: the Chirpstack instance with the associated glue controlling the Helium configuration service.

We do our best to provide the best possible service for our customers. We will increase the availability level over time following what the overall business generated by the service will allow us to offer to you. Helium network is a low-cost network, and a large volume of sensors is required to offer you an industrial level of service.

Standard Availability

This service is best effort, we do not offer any SLA guaranty.

Planned outage

We can plan outage at any-time without prior notice

Emergency operations

For any emergency, like security, bug, any reason of any kind, we will stop the service without prior notice, usually for the reason of fixing the underlaying problem.

Data availability

Our infrastructure is backed-up every 24h, so data can be lost including the session key currently used by your devices. You can be in a situation where you have to manually restart your devices if they have not been designed for rejoin. We offer no guaranty of any kind about your device data and your device meta-data, any cost related to the data & meta-data loss is under the responsibility of the customer in charge of handling these aspects at his device and application server layer. Device data and metadata can be extracted from the platform API.

API fair use

API are fully accessible to access data and meta-data. Fair use limitation is fixed at 0.5 API request per second maximum per billing user calculated on an average time of 1 hour. Over this limit the customer account can be suspended.

Disaster Recovery Plan

There is no data recovery plan associated with this service. Recovery Plan will be best-effort and will potentially be impossible to achieve.

Service Request

Service Request can be sent to our support team using the integrated ticketing service or sending an email to contact@iot-lorawan.com. Service Request response time is "best effort". Service request may only address technical issues related to service.

OPEN SOURCE

Our different services are built on open-source software. LoRaWAN Network server is running on Chiprstack project, the Helium network integration rely on disk91 Helium-Chirpstack project, this is also relying on helium open-source projects. Open-source projects do not provide industry grade support, conducting in certain delays to fix issues.